At Plumia, we are committed to providing products that make parents’ lives easier by making baby mealtimes simpler, cleaner, and calmer. We believe in the effectiveness of our products and recommend that you use them for at least 14 days before considering a return.
If, after this period, you are not satisfied with your purchase, you can take advantage of our 60-day money-back guarantee. To do so, please contact us at support@plumia.eu.
Order Cancellation Policy
Please note that any request to modify or cancel an order must be made within 24 hours of purchase. After this timeframe, your order may already have been processed, making cancellation or modification impossible.
If you cancel your order within the given timeframe, your refund will be processed within 7 business days.
60-Day Money Back Guarantee
We are confident in the quality and usefulness of our products. That’s why we encourage you to use them for at least 14 days so you can fully experience their benefits.
If you are still not satisfied, you may return the items within 60 days of your purchase. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, please contact our customer service team using the form on our Contact Us page, or by email at support@plumia.eu. To help us process your request quickly, please include your order number or the name and email address used to place the order.
Damaged Products
We carefully package every order to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken.
Damage to packaging (such as a dented box or bent corner) is not considered damage if the product inside is in good condition.
If you receive a damaged product, please notify us within 72 hours of delivery at support@plumia.eu, including a clear photo of the item. We will assess your situation and, if applicable, send you a free replacement.
We do not accept returns, refunds, or replacements for items damaged due to misuse, normal wear and tear, or improper handling.
Policy Changes
Plumia reserves the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version before making a purchase.
By ordering and using our products, you fully agree to the terms of this policy.
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