Shipping & Delivery

We do everything we can to get your order to you quickly.
However, Plumia cannot be held responsible for delays caused by the carrier, customs, or any factor beyond our control.
If a delivery issue occurs, we recommend contacting the carrier directly.
We are not responsible for parcels that are lost, stolen, or delayed.

Incorrect Shipping Address

It is the customer’s responsibility to provide an accurate shipping address at checkout.
If the address is incorrect and you do not inform us within 24 hours, you will not be eligible for a refund or a reshipment.

Delivery Information — Plumia

We’re proud to offer free shipping on all orders, with no minimum purchase.

Order Processing Times

Please allow 1–3 business days to process and ship your order after payment is confirmed.
An order is considered “shipped” once it has been handed to our carrier and is in transit to the address you provided.
During peak periods (sales, holidays, etc.), processing may take up to 7 business days.

Estimated Delivery Times

Delivery time depends on the destination country and begins once the order has shipped.

• UK 5–8 business days\

• AU 5–8 business days

• NZ 5–8 business days
  
  
• USA  5–10 business days

• CA 7–12 business days
  

• 🌍 Rest of world: 10–20 business days

Note: During busy periods (holidays, promotions), delays outside our control may occur (customs, carrier delays, tracking updates, etc.).

Order Changes & Shipping Addresses

Customers are responsible for ensuring the accuracy of shipping details when placing an order.
Incomplete or incorrect information may cause delays or cancellation.

If an address error is detected, our support team may contact you by email within 3 business days for verification.
Without a response, we reserve the right to cancel the order.

If you notice an error after placing your order, contact us within 24 hours at support@plumia.eu. We’ll do our best to make the changes, but we cannot guarantee modifications after this timeframe.

Delivery Delays

We work hard to deliver as quickly as possible. However, circumstances beyond our control may cause delays, including:

• Severe weather conditions

• Disruptions in transport networks

• Customs issues or product availability

• Payment delays or unverified addresses

We will inform you if a problem arises and will work to resolve it quickly.
However, Plumia cannot guarantee an exact delivery date and cannot be held responsible for delays due to external factors.

Lost or Stolen Parcels

We understand how frustrating it is not to receive a parcel. Once a parcel is handed to the carrier, the delivery process is no longer under our control.

If your order appears lost or stolen, contact us at support@plumia.eu and we’ll assist you with the next steps. You can also contact the carrier directly to open an official claim.

Plumia is not responsible for lost or stolen parcels, but we will help with tracking and, where appropriate, may offer a replacement depending on the situation. In some cases, a police report may be required.

Changes to This Shipping Policy

Plumia reserves the right to modify this shipping policy at any time without prior notice.
It is the customer’s responsibility to review the most recent version before placing an order.

By purchasing and using Plumia products, you agree to this shipping policy and any subsequent updates.

Questions?
For any questions or concerns regarding this policy, please write to support@plumia.eu.